1] Our yachts are fully insured against accidents and third party liability but responsibility is not accepted for personal accidents, damage or loss attributable to your negligence, recklessness or gross misconduct. FCS reserves the right to hold any student liable for any/all damage or loss resulting from negligence or misconduct.
2] Personal Insurance. You are strongly advised to arrange your own insurance at the time of booking to cover against personal accident, cancellation, medical and repatriation etc. One such company that offers this type of policy is Top Sail Insurance but you should make your own enquiries. If you use Top Sail Insurance quote A0028 when asked. For some events personal insurance is mandatory.
3] If you wish to cancel: Booked dates are final. It is not possible to change dates once you have booked. You may cancel your course at any time. Written notification [email] must be received by our sales team. Cancellation will be effective on the day notification is received. Cancellation charges are as follows. Period before departure: 57+ days: deposit only; 29-56 days: 50% of total; 22-28 days: 70% of total; 21 days or less: 100% of total. If the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges. A cancellation invoice will be issued on request. No refunds can be given for online courses. If for whatever reason you transfer to a different course than that originally booked it will be consider a new booking and the above will apply.
4] If we cancel your course: Arrangements for courses are made many months in advance. We reserve the right in any circumstances to cancel a course or your booking. If we cancel your booking our liability is limited to monies already paid, which will be refunded. We may offer as an alternative a replacement course, which you may choose to accept in place of a refund. Such an offer once accepted, constitutes a new booking subject to all the aforesaid terms and conditions. Occasionally we may need to make changes which may include, but are not limited to: a] a change of destination/venue, b] change of departure point, c] change of vessel, d] change of instructor. Such matters do not constitute conditions of the contract and changes to them by us do not constitute a cancellation.
5] Should you at any time feel that a course has not met your expectations or you have a concern, it is vital that you bring the issue to the attention of your instructor. The issue may be resolved by him/her. If more appropriate please notify First Class Sailing’s office at the earliest possible opportunity. Telephone 0203 006 3717. We may not be able to offer alternative arrangements for comments received after the course is completed, if the issue could have been solved or ameliorated at the time.
6] Booking from Abroad or when expensive travel arrangements are involved: All courses require minimum numbers to run. You are advised to contact the office before committing yourself to ascertain the current position of a course. This also applies where you are making arrangements with other companies contingent on passing one of our courses on a certain date. We will always do our best to help you make arrangements if you keep us informed.