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First Class Sailing 'Triple S' Guarantee
At First Class Sailing we pride ourselves on the quality of our courses and a personal approach. Every customer is important to us so when you buy from us it seems fair that we should guarantee what we do. With the following guarantees and promises we hope that you will feel you can buy any First Class Sailing offering with the confidence that you are making an excellent decision.
Service
We promise to respond in a timely polite manner to any enquiry you may have. Our office hours are 8am to 5.30pm.
In addition we promise all our customers unlimited help, support and advice FOREVER!
Satisfaction
Whatever the course or trip you do with us we guarantee you will learn lots, have fun and have the best sailing/learning experience possible, whatever the weather! If you have any reasonable concerns about your course or trip once it has started please raise them with us straight away and we will endeavour to put things right to your total satisfaction. Should we be unable to resolve matters to YOUR satisfaction we will give you a 100% refund.
Success
First Class Sailing will stand by you. If you do not pass a course at the first attempt then we will keep giving you opportunities, free of charge until you do pass. (This does not apply to Yachtmaster Coastal or Yachtmaster Offshore preparation or exams).
Terms and Conditions: You must have the required pre-requisites before undertaking your course.
