First Class Sailing 'Triple S' Guarantee
At First Class Sailing we pride ourselves on the quality of our courses and a personal approach. Every customer is important to us so when you buy from us it seems fair that we should guarantee what we do. With the following guarantees and promises we hope that you will feel you can buy any First Class Sailing offering with the confidence that you are making an excellent decision.
We promise to respond in a timely polite manner to any enquiry you may have. If your call/email is unanswered immediately between the hours of 8am and 7pm it is because we are either on the phone or have just popped out of the office to shuffle boats around. We promise you will be first on our list when we get back and will have a response within 2 working hours.
In addition we promise all our customers unlimited help, support and advice FOREVER!
Whatever the course or trip you do with us we guarantee you will learn lots, have fun and have the best sailing/learning experience possible, whatever the weather! If you have any concerns about your course or trip once it has started please raise them with us straight away and we will endeavour to put things right to your total satisfaction. Should we be unable to resolve matters to YOUR satisfaction we will give you a 100% refund.
First Class Sailing will stand by you. If you do not pass a course at the first attempt then we will keep giving you opportunities, free of charge until you do pass. (This does not apply to Yachtmaster Coastal or Yachtmaster Offshore preparation or exams).